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At Level Amrita, customer satisfaction is our highest priority. We carefully inspect every product before dispatch to ensure the best shopping experience. If, however, you receive a damaged, defective, or incorrect product, we are here to help.
You may request a return or exchange if:
You receive a damaged product.
You receive a defective product.
You receive the wrong product.
The product has a manufacturing defect.
To be eligible, your request must be submitted within 48 hours of receiving your order.
To qualify for a return or exchange, the following conditions must be met:
The product must be unused, unworn, and unwashed.
Original tags, labels, and packaging must remain intact.
The item should not have perfume, makeup stains, or any signs of use.
The product must be returned in its original condition.
Products that fail to meet these conditions may not be eligible for return or exchange.
The following products are generally not eligible for return or refund unless they are damaged or incorrect:
Customized or made-to-order products.
Clearance or final sale products.
Gift cards or promotional items.
Products damaged due to improper handling by the customer.
If you wish to exchange your product due to a size issue or if you have received an incorrect item, our customer support team will assist you.
Exchange requests are subject to:
Product availability.
Successful quality inspection after receiving the returned item.
If the requested item is unavailable, we may offer store credit or another suitable solution.
Refunds are processed only after the returned product has been received and successfully inspected.
If your refund is approved:
The refund will be initiated to the original payment method.
Processing generally takes 5–10 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer after verifying your account details.
If the return is due to:
Wrong product delivered
Damaged product
Manufacturing defect
Level Amrita will arrange the return or bear the return shipping charges wherever applicable.
If the return is requested for any other reason, return shipping charges may apply.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve your request quickly, kindly share:
Order Number
Clear Product Photos
Photos of the Packaging
Shipping Label
Brief Description of the Issue
Our support team will review your request and provide an appropriate resolution as soon as possible.
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return or exchange according to this policy.
After approval of your refund request:
Refund Initiated: 2–3 Business Days
Bank Processing Time: 5–10 Business Days
The exact timeline may vary depending on your bank or payment provider.
Refunds may not be applicable in the following situations:
The product has been used or washed.
Original tags or packaging are missing.
The return request is made after the allowed time period.
The product has been damaged due to customer handling.
Minor color variations caused by photography, lighting, or screen settings.
Incorrect size selected by the customer (unless covered under our exchange policy).
Product colors may appear slightly different on various mobile phones, tablets, or computer screens due to display settings, lighting conditions, and photography. Such minor variations are considered normal and are not treated as product defects.
If you have any questions regarding returns, exchanges, or refunds, please feel free to contact our customer support team.
📞 Customer Support
+91 99501 74296
📧 Email
support@levelamrita.com
📍 Showroom Address
Delhi, Tilak Nagar Metro Station
Level Amrita Showroom
🚚 Delivery Availability
All India Delivery Available
Every outfit at Level Amrita is carefully selected and quality-checked before dispatch. We are committed to providing premium ethnic fashion, transparent policies, secure shopping, and reliable customer support to ensure every customer enjoys a seamless shopping experience.
Thank you for choosing Level Amrita. Your trust inspires us to deliver quality, elegance, and exceptional service every day.
Level Amrita is your destination for premium ethnic fashion, offering elegant sarees, designer kurtis, festive collections, and timeless styles crafted to celebrate every woman with grace, confidence, and sophistication.