At Level Amrita, we understand that plans can change. We strive to provide a smooth shopping experience and offer a fair cancellation process. Please read our Cancellation Policy carefully before placing your order.
Customers may request to cancel an order only before it has been processed or dispatched from our warehouse.
Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled.
If you wish to cancel your order, please contact our customer support team as soon as possible with the following details:
Order Number
Registered Mobile Number
Reason for Cancellation
Our team will verify the order status and assist you accordingly.
Cancellation requests are subject to order status.
Your cancellation request may be approved if:
The order has not been packed.
The order has not been dispatched.
The order is still under processing.
Once the order is shipped, cancellation requests cannot be accepted.
If your cancellation request is approved:
Prepaid Orders: The refund will be initiated to the original payment method.
Cash on Delivery (COD) Orders: No refund is applicable since no payment has been collected.
Approved refunds are generally processed within 5–10 business days, depending on your bank or payment service provider.
Cancellation requests will not be accepted in the following situations:
The order has already been dispatched.
The shipment is out for delivery.
The order has been successfully delivered.
Customized or made-to-order products have entered the production process.
Special promotional or clearance sale products (where mentioned).
If an order is returned to us because of:
Incorrect shipping address
Incorrect contact details
Customer unavailable after multiple delivery attempts
Order refused by the customer at delivery
additional shipping charges may apply if the customer requests the order to be shipped again.
If your order has not been dispatched, you may contact our customer support team to request minor changes such as:
Shipping Address
Contact Number
Size (subject to availability)
Once the order has been processed or dispatched, modifications may not be possible.
Level Amrita reserves the right to cancel any order under certain circumstances, including but not limited to:
Product unavailable or out of stock
Pricing or technical errors
Payment verification failure
Suspected fraudulent transactions
Incomplete or incorrect customer information
Circumstances beyond our control
If a prepaid order is cancelled by Level Amrita, the eligible refund will be processed to the original payment method.
After your cancellation request is approved:
Refund Initiated: 2–3 Business Days
Bank Processing Time: 5–10 Business Days
The actual timeline may vary depending on your bank or payment provider.
If you have any questions regarding order cancellation, our support team will be happy to assist you.
📞 Customer Support
+91 99501 74296
📧 Email
support@levelamrita.com
📍 Showroom Address
Delhi, Tilak Nagar Metro Station
Level Amrita Showroom
🚚 Service Availability
All India Delivery Available
At Level Amrita, we value transparency and customer satisfaction. Our goal is to make every shopping experience simple, secure, and hassle-free. We appreciate your trust and are committed to providing premium ethnic fashion along with reliable customer support at every step of your shopping journey.
Thank you for choosing Level Amrita.
Level Amrita is your destination for premium ethnic fashion, offering elegant sarees, designer kurtis, festive collections, and timeless styles crafted to celebrate every woman with grace, confidence, and sophistication.